Hello!

I just wanted to start off this first post by giving a short introduction.

My name is Ivan Berg, and I am Software Engineer at Avaya in the R&D Solutions Support arena.

Avaya is a telecommunications vendor producing corporate telephone systems and software for 90% of the Fortune 500 companies. We just went from a Fortune 500 ourselves, to a private company, so it should be an exciting time for us.

So I have had the great opportunity to work on interesting issues (and some not :) ) Technology is amazingly complicated, and sometimes I wonder how much of it works at all!

Expect posts from time to time covering my experiences troubleshooting bugs in software, or tweaking designs and software.

I regularly use the following: Windbg, SysInternals suite, Text Parsing Tools (more on this later), Desktop Search (essential for quickly finding knowledge and digging through source), Application Verifier, etc, etc.

I am a big fan of the following technical troubleshooting blogs, and a lot more....

http://blogs.technet.com/markrussinovich/ - Always great posts from Mark. I may just have to "borrow" the "The case of the....." format, which is pretty slick

http://www.wintellect.com/cs/blogs/jrobbins/default.aspx
I mean, John did write one of few available books on Windows debugging

http://blogs.msdn.com/tess/default.aspx
Great posts from Tess! Tess seems to have a position similar to mine, albeit supporting different products. Always fun to in the front lines of customer issues!

Anyways, that's all for now